COVID-19 Update – See the changes we are making across our hotels

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Explore our Staycation offer for up to 2-nights free with extended stays*


Group Statement (Updated 21st December 2020)

 

As of 19th December 2020, due to changes in Government legislation, the following hotels are now placed into tier 4:

• Thatcher’s Hotel
• Hogs Back Hotel & Spa Farnham
• Dragonfly Hotel Peterborough

Tier 3 or 4 hotels will remain open for work-related travel but all leisure stays and restaurant bookings will need to be re-arranged for a later date.

All other hotels remain in tier 2 and we continue to accept all reservations in our Covid-Secure restaurants and hotels.

We wish you a Happy Christmas and we look forward to welcoming you at our hotels.

Surya Hotels

 

 

 

Frequently Asked Questions (Updated 17th December 2020)

 

 

Can I stay in a hotel for leisure purposes?
Yes, providing the hotel you have selected is in tier 2. If the hotel is in tier 3/4, only stays for work purposes can go ahead. Please check on the Government website for the guidelines regarding cross-tier travel.

 

I had a booking that was cancelled during the last lockdown, what do I do?
Please contact the hotel who will be happy to rebook your stay to a future date. If you purchased through a 3rd party website (eg Expedia/Booking.com), please go to them directly to change your booking details.

 

Are your restaurants, bars and pubs open?
Yes, we are open for table service in line with the Government’s guidelines for all tier 2 locations. Tom Peppers and all tier 3/4 locations will remain closed until further notice but can serve food and drink with room service.

 

Are you serving alcohol?
Yes, we are serving alcohol to your table whilst you are consuming a substantial meal in all tier 2 restaurants or as room service for tier 3 locations.

 

Do I need to wear a face mask?
Yes, in line with Government legislation, you are required to wear a mask while in our communal areas but these can be removed while seated in our restaurant.

 

Do you offer daily housekeeping?
During your stay with us, your room becomes your ‘bubble’. Our teams will not enter, so if you are staying for more than one night, please let us know if you need anything refreshing via one of our team members.

 

Are there any changes to room reservation cancellation policies?
Our regular terms and conditions apply for room reservations. If, however, you have a booking during a national or local lockdown that would prevent you from staying with us, we will happily change your reservation to a future date.

 

My gift voucher was due to expire over lockdown, can I use this at a later date?
Any gift voucher purchased through our website that was due to expire after 1st April 2020 will have 6 months automatically added to the expiry date, so you will still have time to enjoy your gift. Any new vouchers purchased from the 2nd April 2020 will have the standard 12 months validity. If the voucher was purchased through a 3rd party, please check with them for their own terms and conditions.