COVID-19 Update – See the changes we are making across our hotels

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How we’re changing our way of working to protect our guests and team… Download our COVID-19 Strategy


 

Group Statement (Updated 2nd July 2020)

 

Following the easing of lockdown rules and government advice, we are delighted to announce that we are now accepting both room and table reservations for everyone at all our hotels from the 4th of July.

We’ve made several changes to our way of working to ensure your visit is worry-free. This includes complete changes to our food and drink offering, social distancing and cleaning routines. You can read more about our changes here.

To help our guests have a much-needed getaway, we are offering a truly fantastic promotion with up to 2-days free accommodation with selected packages when you book with us direct…

Book online or call our central reservation team on 01553 774 996 / sales@suryahotels.co.uk

 

Frequently Asked Questions (Updated 2nd July 2020)

 

 

Do I need to be a key worker to book a room?
From the 4th of July, you no longer need to be a key worker to visit or stay with us.

 

Which hotels are NOT open?
The George Hotel remains under refurbishment, however, all other hotels are back open from the 4th of July.

 

Are you offering room service to residents?
We are offering room service at our hotels for those who prefer to eat in the comfort of their rooms. Please check with the hotel for their latest menu.

 

Can I eat and drink in your restaurants?
Yes! From the 4th of July, all our bars and restaurants will be open again. You will notice various changes made for your wellbeing that you can read about here.

 

Are there any changes to room reservation cancellation policies?
Our regular terms and conditions apply for room reservations. If, however, government advice changes that would prevent you staying with us, we will happily change your reservation dates or refund your booking.

 

My gift voucher was due to expire over lockdown, can I use this at a later date?
Any gift voucher purchased through our website that was due to expire after 1st April 2020 will have 6 months automatically added to the expiry date, so you will still have time to enjoy your gift. Any new vouchers purchased from now will have the standard 12 months validity. If the voucher was purchased through a 3rd party, please check with them for their own terms and conditions.

 

What health and safety changes are being made within the hotel?
Please take a look at this document outlining the major changes are currently making.