COVID-19 Update – See the changes we are making across our hotels

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How we’re changing our way of working to protect our guests and team… Download our COVID-19 Strategy


 

Group Statement (Updated 22nd September 2020)

 

We are delighted to be able to continue offering accommodation, food and drink to all guests across our hotels, restaurants and bars.

Following recent government legislation announced 22nd September, we are now closing our bars and restaurants at the earlier time of 10pm every day and will only be offering table service.

We’ve made several changes to our way of working to ensure your visit is COVID-Secure. This includes changes to our food and drink offering, social distancing and cleaning routines. You can read more about our changes here.

To help our guests have a much-needed getaway, we are offering a truly fantastic promotion with up to 2-days free accommodation with selected packages when you book with us direct…

Book online 

 

Frequently Asked Questions (Updated 22nd September 2020)

 

Do I need to wear a face mask?
From the 22nd September 2020, new Government legislation has come into effect where face masks will need to worn in communal areas of hotels. You can remove a face mask if you are eating or drinking in our restaurant or outside areas. Please ensure you bring these with you as we are unable to supply masks.

 

How many people can we book a table for?
In line with current Government legislation, we are only able to accept tables of up to 6 people with a maximum of 2 social bubbles. We will provide table service only for your safety.

 

Have your bar/restaurant opening hours changed?
As announced by the government on 22nd September, we are now required to close our bars and restaurants at 10pm every night. Last orders will be called at 9.30pm. Residents who are staying the night can order room service delivered directly to their rooms outside of these restricted times.

 

Are you accepting weddings?
Weddings are now restricted to a maximum of 15 people per wedding and will need to observe social distancing and other government guidance. Our wedding coordinators will be able to offer advice for this.

 

Do I need to provide my details?
When you arrive, you must enter your details into our Track and Trace forms which is now a legal requirement for all hospitality businesses. Unless you opt into our emails, we will only contact you in relation to COVID-19 and your data will be destroyed after 21 days.

 

Do you offer daily housekeeping?
During your stay with us, your room becomes your ‘bubble’. Our teams will not enter, so if you are staying for more than one night, please let us know if you need anything refreshing via one of our team members.

 

Are you offering room service to residents?
We are offering room service at our hotels for those who prefer to eat in the comfort of their rooms. Please check with the hotel for their latest menus.

 

Are there any changes to room reservation cancellation policies?
Our regular terms and conditions apply for room reservations. If, however, government advice changes that would prevent you staying with us, we will happily change your reservation to a future date.

 

My gift voucher was due to expire over lockdown, can I use this at a later date?
Any gift voucher purchased through our website that was due to expire after 1st April 2020 will have 6 months automatically added to the expiry date, so you will still have time to enjoy your gift. Any new vouchers purchased from now will have the standard 12 months validity. If the voucher was purchased through a 3rd party, please check with them for their own terms and conditions.

 

What health and safety changes are being made within the hotel?
Please take a look at this document outlining the major changes are currently making.