Welcome to a collection of individual hotels that evokes an almost lost era, a time when there was really only one hotel in town. The hotel. The place where people met, families gathered, occasions were marked, relationships were sparked. Places of life and soul, of connection and community. A much-loved backdrop to local life, and so often the setting for the stories that made it. So, to experience the hotel was to experience the place.
In changing times, when hospitality experiences are easier to mass-produce, hotels like these are precious. That’s precisely why we do what we do – making sure that local favourites live on, known and loved by new generations, and just as favoured now as they ever were. Each hotel in the collection is a real one-off because there really is only one of them. And when you’re here, you really couldn’t be anywhere else.
We have a mission to deliver a world-class experience – ultimately providing maximum return to owners, investors and associates.
Dukes Head is built on a culture of uncompromising service to our customers. It is crucial to our success that we instill in our employees the inherent ability to recognize our customers’ needs – empowering them with the ability and authority to exceed the expectations of even our most exacting guests.
A primary focus for the Noble House is to impart our Core Values to each and every employee. These include:
We believe in providing equal employment opportunities based on merit, qualifications, competence and performance without discrimination regardless of race, color, age, religion, sex, national origin, disability, genetic information, and sexual orientation or any condition or status as protected by law.
A policy of non-discrimination prevails throughout all aspects of the employment relationship including recruitment, selection, placement, transfer, promotion, layoff, termination, training, working conditions, benefits and compensation.
As part of the group’s commitment to respect and care for the wider community, we are pleased to launch our Eat Well With Us corporate social responsibility initiative.
Harnessing the collective experience of our chefs from the group’s eleven hotels, the initiative aims to enliven the meals served at four local charity homes by empowering their resident cooks with recipes and skills that will add a new dimension to their cooking.
These recipes have been specially created by the chefs, taking into account the homes’ food budgets and dietary needs of their beneficiaries.