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ALL GIFT VOUCHERS PURCHASED FROM OUR WEBSITE

All Gift Vouchers are valid for 12 months after purchase upon which voucher expires and cannot be refunded/used.

All vouchers are site specific, please purchase for the restaurant/hotel that you prefer as, as it is not possible to transfer them to another site after purchasing.

Gift vouchers are sent as an e-voucher to the recipient’s email address inbox generally within 10 minutes. Please check spam if it does not appear or email marketing@suryahotels.co.uk if you should have an issue receiving the email.

Please quote the gift Voucher ID reference when reserving your experience with the Hotel.

This must be shown on arrival to the server or receptionist, physical or email copies are accepted. The voucher must have reference code which validates the voucher.

This Voucher features a Unique Reference ID code, may only be redeemed once, may not be exchanged for Cash, may not be part-used, replaced if lost or stolen. We also do not offer refunds or exchanges on gift vouchers.

Vouchers which have been altered will not be accepted.

All vouchers are bookable/redeemable subject to availability. Please contact the hotel prior to booking.

Restrictions may apply on certain dates.

Terms and Conditions are subject to change.

Vouchers are not redeemable on Valentines Day, Mother’s Day, Easter Weekend, Christmas Day, Boxing Day, New Year’s Eve, New Years Day.

HOW DO I MAKE MY RESERVATION FOR DINING/STAYING?

To redeem your gift voucher, please email or call the reception of where you would like to stay/dine. Details can be found on our website www.suryahotels.co.uk. We recommend you book as far in advance as possible to ensure your chosen dates are available for your overnight stay and to book a table in advance if you wish to dine with us to avoid disappointment.

ROOM VOUCHERS TERMS AND CONDITIONS

The monetary room vouchers are for a Standard Double room (room names vary depending on the venue chosen). The voucher contributes towards the rate of the room at the time of booking rate may fluctuate due to demand. Upgrades are available at a supplement which should be paid over the phone to reception. Please book as early as possible to ensure the dates are available before the expiry date listed on your voucher. Money back will not be given if the whole value of the voucher is not used. E.g. £100 room voucher used on a £97 room rate. You can however use it for multiple rooms and pay the difference required.

You must bring the original voucher with you when you arrive at The Hotel for the code to be redeemed. Physical and electronic versions are accepted and must have the code on. Vouchers which have been altered will not be accepted. Once the voucher has been redeemed it will no longer be valid.

In the event of cancellation or amendment to your booking please contact The Hotel no less than 48 hours prior to your reservation to avoid a cancellation charge or the invalidation of your voucher. This is only a guideline, and we advise you to book as early as possible to ensure that dates are available before the expiry date listed on your voucher. All bookings are subject to availability.

LUNCH AND DINNER VOUCHERS TERMS AND CONDITIONS

The monetary Lunch and Dinner vouchers can be used within the venue chosen. The voucher contributes towards the total bill.

Please book as early as possible to ensure the dates are available before the expiry date listed on your voucher.

Money back will not be given if the whole value of the voucher is not used. E.g. £100 lunch and dinner voucher used on a £78 bill. You can however use it for multiple people and pay the difference required if the bill amounts to more.

You must bring the original voucher with you when you arrive at The Hotel and be presented to the server to redeem at reception . Physical and electronic version are accepted and must have the code on. Vouchers which have been altered will not be accepted. Once the voucher has been redeemed it will no longer be valid.

In the event of cancellation or amendment to your booking please contact The Hotel no less than 48 hours prior to your reservation to avoid a cancellation charge or the invalidation of your voucher. This is only a guideline and we advise you to book as early as possible to ensure that dates are available before the expiry date listed on your voucher. All bookings are subject to availability.

AFTERNOON TEA VOUCHERS TERMS AND CONDITIONS

To redeem your afternoon tea voucher for any Surya Hotel, all bookings must be made via our reception team either via telephone or email which can be found on our website. Vouchers are site specific therefore they must be used at the venue the voucher corresponds to. When making your booking please ensure you specify at least 48 hrs prior which tea offering you will be requiring (traditional, gluten free or Vegan).

For Tea at the George Colchester please email tea@thegeorgehotelcolchester.co.uk. Tea at the George have their own Terms and Conditions found here https://www.suryahotels.co.uk/t-at-the-george-terms-conditions/

Afternoon Tea bookings must be made at least 24 hours prior to arrival. Please call or email to book. Details for each venue can be found on www.suryahotels.co.uk and then click on to the venue you have the voucher for. Prices and times vary at each venue. You can only use the voucher purchased for that venue at that site.

You must bring the original voucher with you when you arrive and be presented to the server for redemption. Physical and electronic versions area accepted must have the code on. Vouchers which have been altered will not be accepted. Once the voucher has been redeemed it will no longer be valid.

Surcharges apply to upgrades such as Prosecco and Gin Afternoon Teas.

In the event of cancellation or amendment to your booking please contact The Hotel no less than 48 hours prior to your reservation to avoid a cancellation charge or the invalidation of your voucher. This is only a guideline, and we advise you to book as early as possible to ensure that dates are available before the expiry date listed on your voucher. All bookings are subject to availability.